景觀工作室創新工作模式

無設限工作模式 Simone Bliss Landscape Architecture GREEN BUILDING 2020 JUN / JUL Vol.065

2217

2020-07-09

關鍵字 :

▲居家共享空間的工作模式

Simone Bliss Landscape Architecture

無設限工作模式帶來無限可能

受訪、圖片提供：Simone Bliss

書信採訪：張雅雲、賴姿穎

翻譯：夏儷葶

【Simone Bliss Landscape Architecture】

Simone Bliss Landscape Architecture 在 2016年創立於澳洲墨爾本，業務項目包含景觀設計、城市設計、公共雕塑等。在此前，其創辦人Simone Bliss 從事景觀設計已有 12 個年頭，她思索著身為女性所受到的局限，嘗試在事業與育兒之間達到平衡，因而發展出了具有彈性的工作方式，甚至是改變了傳統職場上的上下關係，傾向於與夥伴平等互動。其團隊除了有許多遠距工作的經驗，亦租賃了共享空間讓成員們使用。

可否簡述SBLA的工作狀況與模式？

Would you describe the working status and mode of SBLA?

SBLA景觀設計工作室除了公司僱員外，也會外包設計師、平面設計師、園藝師及工業設計師，並依據每筆專案的屬性，打造合適的團隊。

我們採用以人為本的運作方式，為SBLA工作室創造最大利益值。這個做法是期許團隊每一位成員都能積極參與設計，以及他們的意見都能被聆聽，這才是我心目中「達成目標」的真正樣貌，也代表著團隊的需求將永遠被擺在首要位置。

SBLA has a number of employees and contractor designers, illustrators, horticulturalists and industrial designers who are engaged to work on projects based on the brief of the project. We tailor our team to the project and vice versa.

Our way of practicing is based on a human centred approach. We select projects that are of interest to the SBLA team. My approach to design is that the best design outcomes are achieved when the team working on a project are actively engaged and feel listened to. This means that the teams needs are put at the forefront of our studio.

▲Kate Mccracken 設計師的居家工作室安排

▲職員 Haiku van Keuk居家工作模式

根據您自身的經驗，當初提出居家辦公時，是否曾在哪些層面受到質疑，如何克服及適應？

When you proposed to work from home, have you been challenged? if so in what aspects you were questioned and how did you overcome and adapt it?

在一聽說新冠肺炎開始入侵澳洲時，我們立刻就提出要將工作形式改為遠距離。我們的系統和流程足夠應付，因此遠端工作並不會有什麼阻礙，不論是在辦公室或是個別在家中，其實對我們的影響非常微小。

當初在規劃SBLA工作室時，就有考量到要允許遠端及定點工作的需求，我也是花了好一段時間，才將整個設計的流程提

升到如今的模型。

目前我們正在向無設限的形式邁進，有些人認為早上6點最適合工作，另一些人則喜歡在晚上11點工作，因此我並不想用朝九晚五的方式限制他們。

我本身家裡也有小孩，所以我相信一間成功的工作室，應該連同員工和我自己都擁有彈性工作規劃的權利。再來，員工也都是以兼職的形式工作，如此一來，他們也確保工作之餘的理想和興趣，都能在時間上無縫接軌。

We decided to start working from home as soon as COVID-19 was affecting Australia. Our systems and process is set up for remote working so for us it didn’t affect our process if we were all in one room or in many.

SBLA was setup to be fully functioning as both a remote and physical studio. I invested a substantial portion of time tailoring the process of design to this model.

It is liberating. Some people think better at 6 o’clock in the morning, others work best at 11 o’clock in the evening. I didn’t want a standard 9 to 5pm way of working to limit design thinking.

I also have young children and in order to run a successful studio, I and many staff needed fully flexible working arrangements. All staff members work part time to ensure that other pursuits or interests are equally incorporated into a working week.

▲工作兼顧育兒

▲工作兼顧育兒

由於在家工作，您如何結合或分離居家空間和辦公空間？工作和生活的時間應該如何調配？

How do you separate working space at home? How do you find a balance between work and life while working at home?

對我來說兩者是無法分割的，每一天甚至是每一週的規劃都不一樣。

我們並沒有硬性的規定上下班時間，只要有達成總時數，也就是一天7.5個小時，其餘像是達成專案標準、與客戶間的溝通效率、參加辦公會議或設計工作坊，都是視個人決定。

對於如何找到工作與生活間的平衡，簡單來說，就是讓兩者密不可分。對於一名設計師而言，要將設計的狀態像開關一樣完全關閉，幾乎是不可能的，因為熱情並非呼之即來，揮之而去。但要是工作的元素能夠延伸到生活中，那麼我們堅信，工作也能為生活帶來對等的熱情，進而達成平衡。

I don’t see the two as separate, each day is different as is each week.

There are no standard times for starting and completing work – as long as everyone works a typical amount of hours (in our case 7.5 hours a day) it is up to the individual to meet project requirements, communicate effectively with clients and be available for office meetings/design workshops.

In a nutshell to combine work and life - to make the two inseparable. As designers it is near impossible to switch of the design thinking around a project when you are passionate about it. If work thinking bleeds into lifestyle, then we believe the opposite should equally happen to create a balance.

▲與家中幼兒 Winona 和Margot 一起分享工作空間

▲與家中寵物共享工作空間

▲與家中寵物共享工作空間

遠距工作（在家工作）是否會改變與客戶之間的互動關係？

Have teleworking (work from home) changed the team's communication/interaction with clients?

我不認為遠距工作有改變我們與客戶溝通的方式，反而因為疫情和遠距工作的影響，大家對於工作與生活的界線變得模糊。反倒現在在專案開始前，客戶變得更加健談，也因此拉近了合作的關係，讓團隊能更敏銳的判斷個別案件中的期待與個人色彩。

當前我們正面臨著一場考驗，因為同時共有六名員工著手於同項目的文檔，然而有了Slack溝通平台，即使當下在切換項目，員工間也能即時的互相聯絡。

I don’t believe it changes our interaction with clients, CONVID-19 and remote working is forcing everyone to blur the boundaries between home and work. I find that clients are more willing to have daily conversations prior to discussing projects which in turn strengthens working relationships and provide subtle insights into expectations and personal circumstance.

We have been put to the test at this time as there are six people working on the documentation of one project. Slack and being able to notify one another when people are in or out of a file have aided in this process.

請問您在遠距工作（在家工作）時使用了哪些軟硬體設施的輔助？是否能介紹這些軟硬體提供了哪些功能？

What kind of software that you use for teleworking (working from home)? What is each of those for?

團隊日常會以Slack平台，並搭配視訊會議和電話進行遠距溝通。我們是透過Slack、Trello、Zoom這些軟體進行溝通。

檔案管理的部分，所有的檔案都儲存在Dropbox雲端硬碟；嚴密排序的文檔系統，則是為了要方便鎖定檔案位置。

每天當工作結束後，大家會各自記錄工作進度，好讓每天的進度到了隔天順利延續，這樣的方式尤其對多人合作的項目

來講特別實用。雖然每個項目都有專案經理、小組領導、組員，但當專案經理不在時，小組領導便可以統整專案內容，等待專案經理返回時，再向其更新進度。

The team utilizes slack for daily communication along with video conferencing technology and telephone calls. For communication we use slack, trello and zoom.

For file management all our files are on the dropbox and our folder system is tight and repetitive to aid in ease of locating files.

At the end of each day everyone outlines where they have got to with a task so that the task can be continued the following day. This is particularly useful if numerous people are working on the same project. We have a project manager, a team lead and the team on each project. If the project manager isn’t in and a project output is required then the team lead steps up to respond and then provide an update to the project manager upon their return to work the next day.

遠距工作（在家工作）是否讓同事們較少見面，請問貴司如何維繫凝聚力？

Please kindly show us that what sorts or means that you use for team building?

我並不覺得遠距工作讓大家更少見面，因為每個人都視溝通的機會得來不易，因此員工間的互動反而更加熱絡了。

我們每週也會安排時間，互相寒暄或是開開玩笑，了解大家的狀況。

I don't believe we meet less when working remotely. I find that communication isn’t taken for granted and therefore there is actually more interaction.

We build time in our conversations and weekly catch ups for banter and to check in on how everyone’s week is.

▲線上咖啡時間聯繫感情

疫情爆發使得許多人必須在家辦公，比起其他事務所，SBLA原本就採取的居家工作模式是否更容易進入狀況？疫情前後有沒有什麼改變？

Since SBLA has adapted WFH and many people have changed the way working, has the company affected by the COVID-19? Has it been easier or harder for SBLA during this moment?

我們很欣慰遠距工作的接軌很順利，但是因為疫情而無法勘查工程地點，或是阻礙了到其他州的飛行行程，這些才是真正關鍵的影響。目前的現象變成以照片和圖畫形式呈現，而非透過文字及設計圖來傳達理念及想法。

We were very fortunate in the way that the shift to full remote working was seamless.

The sticking point is when projects are in construction and we are unable to visit a site or fly interstate. There has been an introduction of marking up of photos and drawings in perspective to encapsulate ideas/thoughts rather than via word or plan mark ups.

從您遠距工作（在家工作）的經驗中，有哪些方法是確實可以實踐的，並且可提供其他企業模仿與學習？

What methods can other companies apply from your experience of teleworking (working from home)?

● 明確的溝通與任務大綱

Clear communication and task outline.

● 專案項目和相關資源的管理

Management of project programs and associated

● 適合遠距工作及可靠的科技運用

Technological use that is suitable for remote working.

● 對員工的信賴

Trust.

您覺得在家工作模式會不會在疫情後延續而發展？

Do you think that people will still continue working from home after the pandemic?

我樂見其成，而原先抱持懷疑態度的客戶，還有其他工作室的管理層，在不久的未來將能看到遠距工作的契機。並希望透過實務的項目和成果，帶動團隊產出更龐大的效益，而不是不切實際的想法或是過度的壓力。我認為，為了不重要的面談會議而出差的行程，未來也會減少。

我也期許原先要飛行到其他城市的會議，能夠改為遠距進行，這樣才能有更充裕的時間花在設計和流程上。

I hope for the better. I think profession wide clients and studio leads who were skeptical will see the opportunity in working from home, I hope that realistic programs and outputs will drive projects over pushing project teams to deliver outcomes that are unrealistic or put a lot of pressure on the individual.

I also believe that there will be less unnecessary travel for face to face meetings. I hope that gone are the days people fly to another capital city for a one hour meeting and that these can be completed remotely therefore providing more time for design and process.